+1 (726) 2626 560
IT Enterprise Network
Support
We provide customized maintenance and support services according to the operational needs of our clients
Why choose 
?
More than 28 years
of experience
Top 10 Cisco Partners
in Mexico and LATAM
+ 15,000 sites
with successful implementations
CISCO Certifications
on all architectures
Organizations have a technological infrastructure that includes a variety of complex solutions and equipment to manage, which requires the knowledge of a specialized IT team capable of providing support and maintenance.
At PlanNet, we are excited to announce the beginning of our operations in the United States, bringing with us years of proven experience designing, implementing, and supporting business networks across a wide range of industries in Mexico.
Through our policies and expert engineers, we offer 24/7 IT Service Desk support for your network infrastructure, ensuring rapid resolution of incidents, attention to service requests such as new configurations and warranty tracking, all governed by mutually agreed Service Level Agreements (SLAs). Our goal remains the same: to safeguard the continuity and performance of your business operations.
Our service plans offer coverage that provides you with the appropriate level of support by device, technology and location
Aligned processes with ITIL
Incident management process: we quickly respond and resolve failures. Request management process: we attend to requests for new configurations, changes, and cancellations.
Warranty Management
We handle warranty administration in case of having active contracts with various manufacturers.
Omnichannel support through IT Service Desk
We offer different contact methods: phone line, email, and instant messaging.
Service Level Agreements (SLA)
We guarantee response and resolution times for incidents, minimizing possible service interruptions.
Software updates
We keep the operating systems of devices with active coverage up to date.
On-site support
We send engineers to your facilities to resolve faults and address requirements if necessary.
Preventive maintenance
We perform it periodically depending on our clients’ needs.
Monthly reports of service usage
We deliver service usage reports, which contain the tickets handled and their status.
24X7 support with expert engineers
We have experts in each technology: Networking, Security, Collaboration, Data Center.
Levels of Specialization
Support through different levels of engineering. Level 1: basic, Level 2: specialized, and Level 3: with manufacturer.
Contact one of our experts
What does our consulting include?
- Analysis and understanding of the company’s current situation
- Definition of business objectives
- Proposal and implementation design of technological solutions
- Trial period for the suggested solution
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Privacy policyAdvantages your company gets with our support policy services
- Flexibility in contracting service scopes according to your current technology needs.
- Minimizes the negative impact on your operations by quickly resolving issues thanks to the 24x7 availability of our team.
- Reduces costs as your company does not have to worry about technically training specialized personnel, representing savings without sacrificing the quality of your daily operation.
- Specialized technicians take care of supporting and maintaining your infrastructure, as well as making any configuration changes you request according to your needs.
